Jetstar

This is my first post - I was going to spend some time sorting out the site and getting it all tickety-boo, but I'm too pissed off to wait.

My wife is booked on a Jetstar flight from Sydney to the Gold Coast, scheduled for departure at 1625 Saturday 27 August. The flight was delayed for 30 minutes, and that is what shows on the flight listing on the Jetstar website, even though she has just called at 1730 to tell me the flight has been cancelled because of the weather here in the Tweed and on the Gold Coast.

Fair enough you may say, but I emphasise, Jetstar's website still shows the flight scheduled to depart at 1655 and arrive at OOL at 1815. Trying to call Jetstar is as useful as a dead cat, 'we value your call' type bullshit and lots of advertising to the captive audience on the line waiting for someone to answer. I gave up after 15 minutes of brain damaging shit from Jetstar.


It is a given that weather will delay flights and even cause their cancellation, but that is no reason in those circumstances for Jetstar not to make every effort to keep passengers, and their friends and relations, informed in a timely manner of those delays and cancellations. But it seems they don't make any effort, and that is where we as consumers are at the moment, forced to accept poor service and to take whatever we are given. I think it stinks.